These Terms of Service govern your use of the website at www.fudi.autos and the e-commerce fulfillment and parcel forwarding services provided by Haikou Fudi E-Commerce Co., Ltd., a company with its registered address at Rm 1817-12, 18/F, Jialing International Building, No. 36 Guomao Road, Longhua District, Haikou - 570000, China (CN). The website and the services are developed and operated by the developer Fudis on behalf of the company.
By using this website or placing an order with us, you agree to be bound by these terms. Please read them carefully before you proceed. If you do not agree with any part of these terms, you should not use the website or the services.
In these terms, the following words have the meanings given below.
Our services are available to individuals and businesses that are lawfully able to enter into a binding agreement. You confirm that you are at least eighteen years old and that any information you provide to us is true and complete. You also confirm that you have the authority to act on behalf of any business for which you submit an order.
We may refuse to provide a service to any person where we reasonably believe such service would break the law, expose anyone to risk, or conflict with our own obligations. This decision is made at our discretion.
You may place an order by contacting us through the website, by email at office@fudi.autos, or by telephone at +1701707079. An order becomes a contract with us only when we accept it in writing by email or by a message from our desk.
When you place an order, you agree to provide accurate information about the contents, value and origin of each parcel. If you supply information that is wrong or misleading, we may be unable to complete the service, and we will not be responsible for delays or losses that result from such inaccuracy.
Our consolidation service combines several small shipments into a single parcel. You agree that items delivered to us from different suppliers may be opened, inspected and repacked into a shared carton to reduce shipping cost and improve protection.
We will use reasonable care when packing your goods. However, we cannot guarantee that every item will survive transit without damage, especially where fragile goods are not properly protected by the original packaging or where the nature of the item makes damage likely.
Where we perform repacking, we will remove retail packaging only when it is necessary for the service or when you have given us clear instruction to do so. You remain responsible for the quality and condition of the goods you submit.
We forward parcels to destinations in many countries using a range of carriers. For each shipment we select a route and a carrier that we believe to be appropriate, balancing cost and speed, unless you have specified a particular carrier.
Transit times are estimates only and depend on carriers, customs, weather and other matters outside our control. We do not guarantee a delivery date. If a parcel is delayed, we will do what we reasonably can to help, but we are not liable for consequential losses caused by delay.
We will provide you with a tracking number where the carrier supplies one. We monitor the journey where we can and will notify you of any issue of which we become aware.
We offer short-term storage for goods that are not ready to ship. Goods held in our facility are stored on numbered shelves and logged in our inventory so they can be located quickly.
We will use reasonable care to keep stored goods safe and dry. Storage is provided at the client own risk and is billed by a rate agreed at the time of booking. We may require a client to remove stored goods within a reasonable period, and we may charge a reasonable holding fee for goods that remain beyond the agreed term.
Where a quality check is purchased, we inspect the goods for visible damage, basic function where reasonably possible, and completeness of obvious parts. Our check is a visual and practical review only and cannot guarantee the hidden quality of any item.
Photographs we take are for the record and for your use. We will report any defect we notice and will wait for your instruction before deciding how to proceed. If we cannot reach you, we will take a reasonable course that protects the goods and will inform you of what we did.
Our fees are set out in the quotation we provide for each order or as agreed in writing. Unless otherwise stated, all fees are quoted in the currency agreed with you and may be subject to taxes as applicable.
You agree to pay the full fee for all services booked, including any duties, taxes or carrier surcharges that arise in connection with your parcels. Payment terms are stated on each invoice. If a payment is late, we may suspend further work on your orders until the account is settled.
You must not use our service to send any item that is prohibited by law, by the carrier rules, or by customs regulations. Without limiting the above, prohibited items include explosives, weapons, flammable liquids, drugs and substances controlled by law, live animals, human remains, and any goods that require a license you do not hold.
If you send a prohibited item, you take full responsibility for any loss, fine, seizure or damage that results. We may refuse the parcel, return it to you, or hand it to the authorities as the situation requires, and your fees for the service will still be payable.
You are responsible for the accuracy of the information you provide, for the legality and safety of the goods you submit, and for arranging the supplier deliveries to our dock in good time.
You must provide any licenses, permits or declarations that your goods require and must declare the true value of each parcel. You agree to cooperate with us and with the authorities when customs questions arise, and to reimburse us for any cost we incur because of an omission or error made by you.
We perform our services with reasonable skill and care, but we are not an insurer of your goods. Except where the law does not permit exclusion of liability, our liability to you for any claim arising out of a single order is limited to the fee you paid for that order.
We are not liable for any indirect, special or consequential loss, including loss of profit, loss of business, loss of opportunity or loss of data, even if we were advised of the possibility of such loss. You may obtain insurance for valuable goods if you wish to protect them beyond the limit above.
If a customer sends a return to our facility, we will receive it, inspect it and report the condition to you. We will follow your instruction to restock, reship or hold the item and may charge a handling fee for each return.
If a parcel is lost or damaged in transit, we will help you make a claim against the carrier where a claim is available. We do not guarantee the outcome of such a claim, which depends on the carrier rules and the terms of carriage.
The content of this website, including text, logos, images and layout, belongs to us or is used with permission, and is protected by intellectual property law. You may view and print pages for your own use, but you may not copy, reproduce or redistribute the content for commercial purposes without our written consent.
Nothing in these terms transfers to you any right in our name, branding or content beyond the limited permission described above.
We may suspend or terminate access to our services where we reasonably believe there has been a serious breach of these terms, where a payment is overdue, or where continuing to provide a service would break the law or put anyone at risk.
Upon termination, you remain liable for services already performed and for any fees due. We will use reasonable efforts to return or release any of your goods still held at our facility once the account is settled.
These terms are governed by the laws of the People Republic of China, to the extent permitted by law. In the event of any dispute arising out of the services, we will first try to resolve the matter by friendly negotiation. If the dispute cannot be settled by agreement, it shall be referred to the courts of the place where Haikou Fudi E-Commerce Co., Ltd. is registered.
If any part of these terms is found to be invalid or unenforceable, that part shall be adjusted to the minimum extent necessary to make it valid, and the remaining terms shall continue in full effect.
We may revise these terms from time to time. The latest version will always be available on this page, and the effective date at the top will change with each update. When we make a material change, we will take reasonable steps to bring it to your attention.
By continuing to use the website or our services after a change takes effect, you accept the revised terms.
If you have any question about these terms or about your order, please contact us and we will be glad to help.
Haikou Fudi E-Commerce Co., Ltd.
Rm 1817-12, 18/F, Jialing International Building, No. 36 Guomao Road, Longhua District, Haikou - 570000, China (CN)
Email: office@fudi.autos Telephone: +1701707079
International shipments may be subject to customs inspection, import duties, or taxes in the destination country. You are responsible for providing accurate contents descriptions and declared values, and for paying any charges that the destination authorities assess. We prepare shipping documents based on the information you give us, and we cannot change the customs rules of another country.
If a parcel is held at a border because of missing or incorrect paperwork, we will help you correct the documents, but we are not liable for storage fees or delivery delays caused by the hold. Items that are prohibited by the destination country cannot be shipped, and attempting to mislabel a prohibited item may lead to account suspension. When in doubt, ask us before you consolidate an order.
Where a destination authority returns a parcel to our facility, we will notify you and hold it while you arrange redelivery or disposal under the returns section above.
If you believe an invoice contains an error, contact us within fourteen days of the charge with the order reference and a short explanation. We will review the records from our receiving, packing, and dispatch logs and reply with the outcome. Genuine billing mistakes are corrected promptly, and overpayments are credited to your account or refunded at your choice.
While a dispute is under review, other services on your account continue as normal. Accounts that remain unpaid after repeated reminders may be paused for new orders until the balance is settled, and the suspension section above explains how stored goods are handled if the pause becomes a termination.
We never charge your payment method for an order you did not confirm, and we itemize every fee so that you can see exactly what you are paying for.
Official notices about your account, including consolidation confirmations, dispatch notices, storage reminders, and policy updates, are sent to the email address on your account. You agree to keep that address current, because a notice sent to your registered address is considered received by you.
Operational messages such as parcel arrival alerts are part of the service and are sent as needed. Optional marketing messages are only sent if you have asked for them, and every optional message includes a way to stop receiving that category. You can also reach our team during posted business hours through the contact form for anything the automated notices do not cover.
Where a notice concerns a legal matter, such as a terms change that affects your rights, we highlight it in plain language rather than burying it in routine text, so that you can decide how to respond before the change takes effect.
Goods left at our facility beyond the free storage window described in the fees schedule may accrue storage charges. We provide written reminders before any charge begins and again before it becomes significant, so that no fee ever arrives as a surprise. Charges are calculated per parcel and per day and are shown in your account area.
Where an account becomes inactive and stored goods remain unclaimed despite three separate reminders sent over sixty days, we may dispose of the goods or return them to the original sender to recover space, keeping only records of the disposal. Before that step we make every reasonable effort to reach you through the address on file, and proceeds from disposal are applied first to outstanding storage charges.
Perishable or hazardous items are an exception: they may be handled sooner without the full reminder cycle, and we will always document what was done and when.
You may not transfer your account or its obligations to another person or business without our written consent. We may assign this agreement in connection with a reorganization of our company, and if we do, we will notify you and the terms will continue to protect you unchanged.
These terms, together with the privacy policy and any order confirmation you receive, form the entire agreement between you and Haikou Fudi E-Commerce Co., Ltd. regarding the services. Anything not written there, including suggestions made in conversation, is not binding until we confirm it in writing.
If any single clause in these terms is found unenforceable, the rest of the agreement continues to apply, and the affected clause is read as closely as possible to its original intent while remaining lawful.